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FAQ

  1. Getting Started
  2. Account Settings
  3. General FAQ
  4. Technical
  5. Guvera Mobile
  6. Subscription

1. Getting Started

 

How do I create a Guvera account?

To start streaming and enjoying your favourite tracks in full, you will first need to register with Guvera. If you have a Facebook account, you can use it to log in and create your account (you may be asked to log into Facebook if you haven’t already done so.) No Facebook account? No worries, simply click register and follow the prompts to start streaming.

 

I have signed up to Guvera, but have not received an email to activate my account, now what?

Try checking your junk mail folder. If you still have no luck, shoot an email to support@guvera.com and we will help you out.

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2. Account Settings

 

How do I change my password / account details?

You can view your account, change your password or change your Guvera preferences by clicking My Account on the right-hand side of the homepage. To change your account details or your password, click on profile and edit the required fields. Press save to store these changes.

 

I forgot my password!

No problem. Click on the forgot your password link at the sign in page and we will send you an email to get you back on track.

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3. General FAQ

 

How do I search for music?

Got a song, artist or album you want to listen to? Simply click the search button at the top right-hand side of the Guvera homepage, type what you are looking for and press enter. A list will appear based on what you have searched for! Just click on the artist, album or track of your choice, then hover your cursor over the track you want to listen to and just press play!

Alternatively, you can choose to stream a playlist that you have created or a Guvera featured playlist. Simply select a playlist from the “My Playlists” or “Discover” playlist links.

 

How do I make a playlist?

Start making a collection of your favourite tracks today! Click on the “My Playlists” icon on the Guvera homepage, then click on the “New Playlist” tile and give your playlist a name! Start searching for the tracks you want on your playlist. Hover your cursor over the song you want to add to your playlist and press the + button, then select which of your playlists you want to add the track to.

Once you have created a playlist, you can constantly update it by adding and removing tracks. All you have to do is select the playlist you want to update and click the edit button. Select the track(s) you want to delete and press remove. Every playlist you make will be synced to your account, meaning you will have access to all of your playlists on web and mobile!

To start listening, select a Playlist, hover the cursor over the first song and just press play!

 

How do I redeem my music card / music code?

Click here and enter your unique redeem code. Your downloads will appear on the top right hand side of the Guvera homepage.

If you are still having trouble, email support@guvera.com and we will help you out.

 

How do I download a song?

Once you have found the track you want to download, hover your mouse over the album artwork and press the download arrow button! To start downloading the track, press confirm. If you are using a PC, make sure you click save and choose the location where you wish to store your music (i.e. My Music folder). If you select “Open” your track will only be saved in your temporary 
internet files.

If you are on a Mac, the download will be saved to your Downloads folder (if iTunes is your default media player the track will commence playing straight away.)

 

Unfortunately, due to licensing restrictions we are not yet available in your region!

Unfortunately, due to technical and legal requirements, Guvera is currently available in Australia and the USA. But, keep checking back! We will be available in a region near you really soon!

 

I am under 13, why can’t I register?

Unfortunately, under US law it is illegal to advertise to anyone under the age of 13. We have adopted this as a standard for all countries, but don’t worry, on your 13th birthday you can expect a present in your inbox from Guvera!

 

I am trying to stream music and can’t hear anything.

Firstly, to state the obvious, it is probably a good idea to make sure your sound is on. Test playing an audio file that is on your computer, if that is working fine, make sure you turn the volume up at the bottom right-hand side of the Guvera homepage.

 

Why can I only download / stream certain songs?

Guvera offers some exclusive content. There are licensing agreements in place for certain content, allowing you to only stream or download.

 

Where do the tracks go once I have downloaded them?

If you are on a Mac, the download will be saved to your Downloads folder (if iTunes is your default media player the track will commence playing straight away.) If you are using a PC – If you select “Open” your track will be saved in your temporary internet files. This is not recommended. If you click “Save” you can choose the location on your PC.

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4. Technical

 

What browsers does Guvera work on?

Guvera is accessible on all modern standards compliant browsers including Safari, Internet Explorer, Firefox, Google Chrome and Opera. If you are using an old browser (eg. IE6, IE7, etc..) we recommend you upgrade to a more modern, standards compliant browser.

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5. Guvera Mobile

 

All the world’s music. When you want. Where you want it.

The GuveraMobile App. is here and available on your iPhone, iPod Touch or Android. Just go to the App. Store or Android Market and download the Guvera App.

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6. Subscription

 

Guvera mobile is available to all users, not just subscribers! To enjoy the premium Guvera experience, upgrade to GuveraPlatinum. There are 2 easy options to choose from:

1. Exchange your downloads:
More music. Less ads! Earn downloads on web by interacting with advertisers and exchange them for a better mobile subscription!

2. Subscribe – $11.99 / month:
Just music. No ads. Enjoy the premium experience that GuveraPlatinum has to offer.

To upgrade to the Platinum option, simply select upgrade on the right hand side of the homepage. Choose to either exchange your downloads or subscribe using your credit card.

Confirm the option selected. Your homepage will now display a GuveraPlatinum logo on the top right hand side of the homepage.

 

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